R and R Digital


Help with Android Devices


General

Cyboid doesn't start


In-App Purchasing

The In-App Purchasing menus don't show anything available
Other In-App Purchases problems






Cyboid doesn't start, you see an error that Cyboid has stopped, or you see a green error screen.

Please check these things first:
  • Cyboid was installed correctly from the Google Play Store
  • Make sure you have the latest updates for device, apps and Cyboid
  • Update the "Google Play Store" and "Google Play Games" apps on your device
  • The date and time on your device are set correctly
  • Try closing other apps to free up more memory and resources
  • Uninstall and reinstall Cyboid
  • Try restarting your device
If those steps don't get Cyboid running for you, we're sorry and want to help!

Please send us an email with details about your device (model, Android OS version, etc.) and your purchase (receipt number, date/time, etc.)

If you see a green error screen when starting Cyboid, make sure you include the error number displayed in your EMail to us.

We'll respond as soon as possible so you can start playing Cyboid!





The In-App Purchasing areas don't show anything available!

The Google Play Store might be out-of-sync … try this:
  • Select the "Device Settings" icon (usually a gear)
  • In the Device Settings, select the "Apps" icon
  • Find and select the "Google Play Store" app
  • In the Google Play Store settings, select "Clear Data" and then "Ok" to confirm.
  • Next, select "Force Stop" and then "Ok" to confirm.
  • Leave the settings and return to the "launcher" (click back a few times, or click the home button)
  • Start Cyboid and check the In-App Purchasing sections
If the In-App Purchasing sections still don't show anything available, repeat the same steps above but restart your device instead of launching Cyboid.






Other problems with In-App Purchases...

Google Play has some additional suggestions, tips and help for In-App Purchase problems...

Click here to visit the Google Play In-App Purchase help pages