R and R Digital


Help and Support


Game Controllers and Touch Input

Touch Input Layout


Android Devices (TVs, SetTop Boxes, Tablets and Phones)

Cyboid doesn't start
The In-App Purchasing areas don't show anything available


Amazon Fire TV, Fire Tablets and Fire TV Edition

Cyboid doesn't start


Internet Multiplayer Real-Time Games

WiFi and Internet Connections
My device's "Network Connection" shows "Connected, No Internet"
How do I add my friends so they appear in the "Google Play Players" list?
Other issues




Game Controllers and Touch Input


Touch Input Layout

Input Touch Layout




Help with Android Devices (TVs, SetTop Boxes, Tablets and Phones)


Cyboid doesn't start, you see an error that Cyboid has stopped, or you see a green error screen.

Please check these things first:
  • Cyboid was installed correctly from the Google Play Store
  • Make sure you have the latest updates for device, apps and Cyboid
  • Update the "Google Play Store" and "Google Play Games" apps on your device
  • The date and time on your device are set correctly
  • Try closing other apps to free up more memory and resources
  • Uninstall and reinstall Cyboid
  • Try restarting your device
If those steps don't get Cyboid running for you, we're sorry and want to help!

Please send us an email with details about your device (model, Android OS version, etc.) and your purchase (receipt number, date/time, etc.)

If you see a green error screen when starting Cyboid, make sure you include the error number displayed in your EMail to us.

We'll respond as soon as possible so you can start playing Cyboid!


The In-App Purchasing areas don't show anything available!

The Google Play Store might be out-of-sync … try this:
  • Select the "Device Settings" icon (usually a gear)
  • In the Device Settings, select the "Apps" icon
  • Find and select the "Google Play Store" app
  • In the Google Play Store settings, select "Clear Data" and then "Ok" to confirm.
  • Next, select "Force Stop" and then "Ok" to confirm.
  • Leave the settings and return to the "launcher" (click back a few times, or click the home button)
  • Start Cyboid and check the In-App Purchasing sections
If the In-App Purchasing sections still don't show anything available, repeat the same steps above but restart your device instead of launching Cyboid.





Help with Amazon Fire TV, Fire Tablets and Fire TV Edition


Cyboid doesn't start, you see an error that Cyboid has stopped, or you see a green error screen.

Please check these things first:
  • Cyboid was installed correctly from the Amazon App Store
  • The date and time on your device are set correctly
  • You may need to close other apps to free up more memory or resources
  • Make sure you have the latest updates for your device and Cyboid
  • Uninstall and reinstall Cyboid
  • Try restarting your device
If those steps don't get Cyboid running for you, we're sorry and want to help!

Please send us an email with details about your device (model, etc.) and your purchase (receipt number, date/time, etc.)

If you see a green error screen when starting Cyboid, make sure you include the error number displayed in your EMail to us.

We'll respond as soon as possible so you can start playing Cyboid!




Help with Internet Multiplayer Real-Time Games


WiFi and Internet Connections

Does your WiFi or internet connection have any of these issues?
  • Your internet connection is sometimes interrupted when online
  • Your WiFi speed seems fast on some days (or during certain hours) and slow on other days (or at times)
  • Some websites load quickly sometimes and slowly at other times
Here are some tips that may help improve your WiFi or Internet connection:
  • Other WiFi routers (for example, if your neighbours also have WiFi) or nearby equipment (for example, a TV) can affect your WiFi connection, speed or throughput
  • Check your router's manual (or online information) for recommendations and settings on these topics: "reducing interference", "reducing collisions" and "improving reliability"
  • Most WiFi routers use the same default "channel" for communication, so you may have better results by following your router's instructions to choose a specific "non-default" channel instead


My device's "Network Connection" shows "Connected, No Internet"
  • Check the Date, Time and Time Zone on your device are set correctly
  • Enable "Automatic date & time" in your device settings


How do I add friends to my "Google Play Players" list?

Inviting someone or accepting an invitation automatically adds that person to your "Google Play Players" list


Other issues

After choosing "Invite Players" and then clicking the "add player" button, no gamers are listed?
Your "Invite Players" game stays in the "Waiting room" if you add an "Auto-Match" player?
Gamer profiles are not displaying the correct profile images?

Here are some things to try:
  • Make sure the "Contacts" App permissions are enabled in your device settings
  • In the device settings, go to the "Accounts" section, click your "Google" account then click "Sync Now"
In the device settings, click the "Apps" icon and try the following steps for each of the "Google Play Games", "Google Play Services" and "Google Play Store" apps:
  • Scroll through the apps to find the "Google Play Games" app icon
  • Click the app icon to display a list of options for that app
  • Scroll to the "Permissions" button and click it to display the app's permissions
  • Make sure all permissions for the app are enabled
  • Click back to return to the list of app options
  • Scroll to the "Force stop" option, click "Force stop" and then click "Ok"
  • Click back to return to the list of apps
Repeat those same steps for the "Google Play Services" and "Google Play Store" apps and then restart your device